cPanelID is an integrated set of credentials that customers can use to log in to various cPanel websites and services. This reduces the number of usernames and passwords to remember for systems such as the cPanel Store, the cPanel Tickets system, or the Manage2 billing system.

To request additional cPanelID functionality, create a Feature Request.

What is cPanelID?

cPanelID uses OpenID standards to allow cross-platform authentication and logins. For more information about OpenID Connect, read OpenID Connect’s website.

You can use cPanelID to log in to the following resources:

  • The cPanel Store.
  • The cPanel Tickets system.
  • The Manage2 billing system.
  • cPanelID-linked cPanel, WHM, or Webmail accounts on servers that use External Authentication and cPanel & WHM version 54 and higher.

cPanel & WHM does not currently allow you to navigate from your server to the cPanel Store without the need to log in again.

Obtain a cPanelID

All cPanel & WHM license owners possess a cPanelID by default. cPanel, WHM, or Webmail users must register to obtain a cPanelID.

You can use either of the following methods to obtain a cPanelID:

  • In the cPanel, WHM, or Webmail login interface, click Log in Via cPanelID and then click Register.
  • Navigate to the cPanel Tickets System Registration page and enter your email address. The system will email a confirmation link to that address.
  • To add your name, address, and other information to your cPanelID account, log in to the cPanel Store and update your profile.
  • To recover a cPanelID password, navigate to the cPanel Tickets System Registration page and enter the account’s email address. The system will email a password reset link to that address.

cPanelID and external authentication

External Authentication through cPanelID allows better integration between cPanel & WHM and other systems, such as purchases and installation of products and licenses through the cPanel Store. For more information about External Authentication, read our Guide to External Authentication documentation.

  • To use an external authentication method, you must access your WHM, cPanel, and Webmail accounts via an SSL connection.
    • If you do not access your accounts via SSL connection, the Log in via cPanelID option will not display in the login interface.
    • For more information, read our How to Configure Your Firewall for cPanel & WHM Services documentation.
  • cPanelID is not the cPanelID External Authentication identity provider.
    • cPanelID is a username and password combination, while the cPanelID External Authentication identity provider allows you to link that cPanelID to your cPanel, WHM, or Webmail account and then log in.
    • For more information about External Authentication providers, read our Guide to External Authentication documentation.

System administrators can disable the cPanelID External Authentication identity provider in WHM’s Manage External Authentications interface (WHM >> Home >> Security Center >> Manage External Authentications). If you disable this provider, users can continue to log in to your server, purchase and install SSL certificates, and perform administrative and user tasks through the existing functions.

  • Accounts can use Two-Factor Authentication (2FA) and External Authentication simultaneously.
    • When users log in, the system will request the one-time 2FA code after authentication via the External Authentication account.
    • If the External Authentication account also uses 2FA, you must authenticate through that provider in addition to any 2FA that you can configure on your server.
  • Users can use the cPanelID username and password to purchase SSL certificates through cPanel’s SSL/TLS Wizard interface (cPanel >> Home >> SSL/TLS >> SSL/TLS Wizard) without the need to link cPanelID to your cPanel account.

cPanelID and cPanel Store referral fees

A customer’s reseller earns the referral fee for certificates that a customer buys through the cPanel Store. If you do not wish to connect your root user to cPanelID, you must transfer those customers to a reseller (or root-enabled reseller).

To do this, perform the following steps:

  1. Use WHM’s Create a New Account interface (WHM >> Home >> Account Functions >> Create a New Account) to create the account (and select the Make the account a reseller option).
  2. Use WHM’s Edit Reseller Nameservers and Privileges interface (WHM >> Home >> Resellers > Edit Reseller Nameservers and Privileges) to set the appropriate permissions for the new reseller.
  3. Use WHM’s Reseller Center interface (WHM >> Home >> Resellers >> Reseller Center) to transfer customers to the reseller account.
    • Be aware of reseller resources when you transfer accounts between resellers, such as shared IP addresses, nameservers, packages unique to resellers, etc.

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