{"id":421,"date":"2021-07-23T12:29:31","date_gmt":"2021-07-23T12:29:31","guid":{"rendered":"https:\/\/ssdsunucum.com\/blog\/how-to-authenticate-your-server-for-cpanel-technical-support\/"},"modified":"2021-07-23T12:29:31","modified_gmt":"2021-07-23T12:29:31","slug":"how-to-authenticate-your-server-for-cpanel-technical-support","status":"publish","type":"post","link":"https:\/\/ssdsunucum.com\/blog\/how-to-authenticate-your-server-for-cpanel-technical-support\/","title":{"rendered":"How to Authenticate your Server for cPanel Technical Support"},"content":{"rendered":"<\/p>\n
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Overview<\/h2>\n

If you opened a support ticket but did not grant cPanel Technical Support access to your server, you can do so at any time. Use one of the methods described below to authenticate your server for cPanel Technical Support access.<\/p>\n

The Grant cPanel Support Access interface<\/h2>\n

Use WHM\u2019s Grant cPanel Support Access<\/em> interface (WHM >> Home >> Support >> Grant cPanel Support Access<\/em>) to grant server access.<\/p>\n

Manually grant server access<\/h2>\n

To manually allow cPanel Technical Support server access, perform the following steps:<\/p>\n

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  1. \n

    In your browser, navigate to the cPanel Help Center and log in to your account.<\/p>\n<\/li>\n

  2. \n

    Click My Requests<\/em> at the top of this interface. The system will direct you to the My Requests<\/em> interface.<\/p>\n<\/li>\n

  3. \n

    In the Subject<\/em> column, click the subject of the ticket that you want to update. A new interface will appear.<\/p>\n<\/li>\n

  4. \n

    Select Add\/Update<\/em> from the Server Info<\/em> row. You can find this in the Ticket details<\/em> panel on the right. Afterwards, the Update Server Information<\/em> interface will appear.<\/p>\n<\/li>\n<\/ol>\n

    Update your server information<\/h3>\n

    In this interface, update any of your server\u2019s information in the provided text boxes. If you must<\/strong> provide cPanel Technical Support any usernames and passwords, enter them in the Server Notes<\/em> text box.<\/p>\n

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    Warning:<\/div>\n
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    Do not<\/strong> provide any login details in your support responses. This is a security risk.<\/p>\n<\/p><\/div>\n<\/div>\n

    Authentication for multiple servers<\/h4>\n

    You can also submit authentication information for multiple servers. This is useful if you want to migrate multiple servers to cPanel & WHM, or need support for multiple servers. Click the plus icon (+<\/code>) in the Update Server Information<\/em> interface to create a new server tab, then enter the server\u2019s information. When you are finished, click Update Servers<\/em> to save your changes.<\/p>\n

    Rename a server<\/h4>\n

    To rename a server\u2019s tab, then select the tab that you want to rename. In the Server Name<\/em> text box, enter the new name. Repeat this for any additional sever tabs, then click Update Servers<\/em> to save. When you are finished, click Done<\/em>.<\/p>\n

    Allow cPanel access to your server<\/h3>\n

    In the Refuse Access to Server<\/em> section, select I DO NOT wish to provide cPanel access to my server<\/em> to allow access.<\/p>\n

    Manage SSH keys<\/h3>\n

    You will receive a unique public SSH key for each server for which you provide information. Use WHM\u2019s Manage root SSH Keys<\/em> interface (WHM >> Home >> Security Center >> Manage root\u2019s SSH Keys<\/em>) to add these SSH keys. You can also find your unique SSH key in the ticket\u2019s Update Server Information<\/em> interface.<\/p>\n

    Ensure cPanel Technical Support IP addresses server access<\/h3>\n

    When you create a ticket, the ticket will display a list of cPanel Technical Support-sanctioned IP addresses. cPanel Technical Support also provides this list in your ticket\u2019s confirmation email. You must<\/strong> ensure that your server\u2019s firewall settings allow cPanel Technical Support to connect to your server from the following IP addresses:<\/p>\n

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