{"id":414,"date":"2021-07-23T12:29:25","date_gmt":"2021-07-23T12:29:25","guid":{"rendered":"https:\/\/ssdsunucum.com\/blog\/feedback-for-tickets\/"},"modified":"2021-07-23T12:29:25","modified_gmt":"2021-07-23T12:29:25","slug":"feedback-for-tickets","status":"publish","type":"post","link":"https:\/\/ssdsunucum.com\/blog\/feedback-for-tickets\/","title":{"rendered":"Feedback for Tickets"},"content":{"rendered":"<\/p>\n
\n
<\/div>\n
\n

Overview<\/h2>\n

The Feedback<\/em> interface in the cPanel Customer Portal allows our customers to provide feedback and suggestions for their resolved tickets.<\/p>\n

\n
Note:<\/div>\n
\n The email notification that you receive for each closed ticket includes a direct link to provide feedback for that ticket. If you use that link, proceed to Provide feedback ratings.\n <\/div>\n<\/div>\n

Provide feedback for a ticket<\/h2>\n

Navigate to your list of tickets<\/h3>\n
\n \"The
\n

The Dashboard<\/em> interface in the cPanel Customer Portal<\/em>.<\/p>\n<\/figcaption><\/figure>\n

To access the list of tickets, perform the following steps:<\/p>\n

    \n
  1. Log in to the cPanel Customer Portal. The Dashboard<\/em> interface will appear.<\/li>\n
  2. In the Tasks<\/em> menu in the interface\u2019s left column, click Show Open \/ Closed Requests<\/em>. The Requests<\/em> interface will appear.<\/li>\n<\/ol>\n

    Select the desired ticket<\/h3>\n
    \n \"The
    \n

    The Closed requests from the last 180 days<\/em> table.<\/p>\n<\/figcaption><\/figure>\n

    To select the desired ticket and access the Feedback<\/em> interface for it, perform the following steps:<\/p>\n

      \n
    1. In the Closed requests from the last 180 days<\/em> list, use the ID<\/em> column to locate the desired ticket.<\/li>\n
    2. Click Leave Feedback<\/em> in the Actions<\/em> column for the desired ticket. The Feedback<\/em> interface will appear.<\/li>\n<\/ol>\n
      \n \"An
      \n

      An example of ticket details in the Feedback<\/em> interface.<\/p>\n<\/figcaption><\/figure>\n

      The Feedback<\/em> interface displays details for the selected cPanel Support ticket. This includes the following data:<\/p>\n

        \n
      • The ticket identification number.<\/li>\n
      • The ticket\u2019s creation and completion dates.<\/li>\n
      • The total duration from the ticket\u2019s creation date to its completion date.<\/li>\n
      • A summary of the total number of responses received from the specific cPanel, L.L.C. employee, the average response time, and the total interaction time.<\/li>\n<\/ul>\n

        Provide feedback ratings<\/h3>\n
        \n \"The
        \n

        The available rating options.<\/p>\n<\/figcaption><\/figure>\n

        The rating options provide feedback about each Technical Support Analyst who responded to your ticket. Click the rating that you wish to give to the Technical Support Analyst.<\/p>\n

          \n
        • You may give Positive (thumbs up), Negative (thumbs down), or Neutral feedback. The option defaults to Neutral.<\/li>\n
        • The rating options are employee-specific. The rating should reflect that individual employee\u2019s performance and how they addressed your issue.<\/li>\n
        • Tickets that involved multiple Technical Support Analysts will display separate rating options for each employee.<\/li>\n<\/ul>\n

          Provide additional feedback<\/h3>\n

          You can also provide the following additional feedback and suggestions:<\/p>\n

            \n
          • In the How well did this employee handle this request?<\/em> text box, enter feedback about your experience with the specific<\/strong> Technical Support Analyst.<\/li>\n
          • In the How could your experience be better in the future?<\/em> text box, enter your recommendations for improvements to cPanel, L.L.C.\u2019s processes and procedures.<\/li>\n<\/ul>\n

            Submit your feedback<\/h3>\n

            To send your feedback to cPanel, L.L.C., click Submit Feedback<\/em>.<\/p>\n

            \n
            Note:<\/div>\n
            \n To allow cPanel, L.L.C. to use your feedback, select the optional<\/strong> I approve cPanel, L.L.C. to list my feedback on cpanel.com or use for other purposes without limitation.<\/em> checkbox.\n <\/div>\n<\/div>\n

            Submit revised feedback<\/h3>\n
            \n \"An
            \n

            An already-revised ticket in the Closed requests from the last 180 days<\/em> list.<\/p>\n<\/figcaption><\/figure>\n

            After you submit your initial feedback for a ticket, you can revise your rating selection once<\/strong> without the need to open a new ticket. This feedback will supersede your original ratings.<\/p>\n

            To revise your feedback, perform the steps in this tutorial again for that ticket.<\/p>\n

            \n
            Important:<\/div>\n
            \n After you resubmit your ratings, you cannot<\/strong> revise them again.\n <\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

            Overview The Feedback interface in the cPanel Customer Portal allows our customers to provide feedback and suggestions for their resolved tickets. Note: The email notification that you receive for each closed ticket includes a direct link to provide feedback for that ticket. If you use that link, proceed to Provide feedback ratings. Provide feedback for …<\/p>\n","protected":false},"author":1,"featured_media":415,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/posts\/414"}],"collection":[{"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/comments?post=414"}],"version-history":[{"count":0,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/posts\/414\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/media\/415"}],"wp:attachment":[{"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/media?parent=414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/categories?post=414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ssdsunucum.com\/blog\/wp-json\/wp\/v2\/tags?post=414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}