The cPanel & WHM Log Files

Overview

This document describes the location of all of the log files in cPanel & WHM, Webmail, and MySQL®. This document also provides examples of each log file.

Note:
  • The directories and files in this document reflect unaltered configurations on CentOS, CloudLinux, AlmaLinux, RedHat Enterprise Linux (RHEL), and Amazon Linux.
  • You can alter a log file’s location with a configuration file.

General

/var/log/messages

This file contains the login attempts and general error messages for the following services:

  • FTP

  • The nameserver daemons:

    • named or bind
    • MyDNS
      Warning:
      We deprecated the MyDNS and NSD nameservers in cPanel & WHM version 78 and plan to remove them a future release. We strongly recommend that you migrate to PowerDNS. For more information, read our cPanel Deprecation Plan documentation.
    • PowerDNS
    • NSD

  • The SSH daemon (sshd).

  • The Courier mail server.

    Warning:
    We removed the Courier mail server in cPanel & WHM version 54. The Courier mail server only exists for cPanel & WHM version 11.52 and earlier.

  • The Dovecot mail server.

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    Nov  3 08:41:10 vm5 proftpd[684684]: 10.1.100.35 (127.0.0.1[127.0.0.1]) - FTP session opened.
    Nov  3 08:41:10 vm5 proftpd[684684]: 10.1.100.35 (127.0.0.1[127.0.0.1]) - FTP session closed.
    Nov  3 08:46:12 vm5 proftpd[684753]: 10.1.100.35 (127.0.0.1[127.0.0.1]) - FTP session opened.
    Nov  3 08:46:12 vm5 proftpd[684753]: 10.1.100.35 (127.0.0.1[127.0.0.1]) - FTP session closed.

/var/log/secure

This file contains the login attempts for the SSH daemon (sshd).

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    Jul  5 08:50:04 colin sshd[29856]: Accepted password for root from 10.7.6.162 port 57893 ssh2
    Jul  5 08:50:05 colin sshd[29856]: pam_unix(sshd:session): session opened for user root by (uid=0)
    Jul  5 15:00:17 colin sshd[29856]: Received disconnect from 10.7.6.162: 11: disconnected by user
    Jul  5 15:00:17 colin sshd[29856]: pam_unix(sshd:session): session closed for user root
    Jul  6 07:57:10 colin sshd[24129]: Accepted password for root from 10.7.6.162 port 55983 ssh2
    Jul  6 07:57:10 colin sshd[24129]: pam_unix(sshd:session): session opened for user root by (uid=0)

cPanel & WHM services

cPanel & WHM services Files

/home/username/.cpanel/logs

This directory contains records of errors within a user’s task queue.

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    Processing /home/username/example...
    Already had it.

/usr/local/cpanel/logs/access_log

This file contains records of when a cPanel & WHM user accesses their account.

The system displays these records in a standardized text format, called the Common Log Format. Each line displays log information in the following syntax:

Click to view…

  • IP Address — The client’s IP address (for example, 192.168.0.20).

  • User-identified — An unused user identification protocol field. cPanel & WHM log files always display one of the following values in this field:

    • proxy for a service subdomain’s log files.

    • A dash (-) for all other domain types.

  • User — A valid cPanel & WHM account name or an email address (for example, skipperdan).

  • Time — The date and time when the visitor accessed your website, in MM/DD/YYYY:HH:MM:SS -ZZZZ format, where:

    • MM represents the month.
    • DD represents the date.
    • YYYY represents the year.
    • HH represents the hour.
    • mm represents the minute.
    • SS represents the second.
    • -zzzz represents the timezone, in UTC format.
      For example: 10/21/1985:16:42:23 -0000

  • Client request — The web request that the client issued to the server (for example, GET /.__cpanel__service__check__./serviceauth?sendkey=__HIDDEN__&version=1.2 HTTP/1.0).

  • HTTP Status — The result of the HTTP request (for example, 200). For more information, read Wikipedia’s List of HTTP status codes documentation.

  • Response Size — The size of the object returned to the client, in bytes (for example, 1500).

  • Referrer — The web address from which the visitor navigated to the resource (for example, ftp://cpanel.com).

  • User Agent — The browser that the visitor used to access cPanel & WHM (for example, Safari).

  • Authentication method — The method that authenticated the request, where:

    • a represents Access Key/Hash.
    • b represents HTTP Basic Authentication.
    • s represents Session cookie.
    • o represents OpenID Connect.
      For example: s

  • The X-Forwarded-For header — The IP address of the client when the user makes a connection request via service subdomains (proxy domains) (for example, X-Forwarded: for:192.0.2.60).

  • Service port — The server port number that the client accessed in the request (for example, 2083).

192.168.0.20 - example [10/08/2016:13:37:32 -0000] "GET /cpsess1234567890/frontend/paper_lantern/index.html HTTP/1.1" 200 0 "" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0" "s" "-" 2083

/usr/local/cpanel/build/locale_database_log

This file contains information about when a user edits a locale.

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    [2014-09-28 02:55:26 -0500] info [build_locale_databases] Finished updating and modifying locales databases
    [2014-09-29 02:54:16 -0500] info [build_locale_databases] Begin update of locale databases

/usr/local/cpanel/logs/api_tokens_log

This file contains WHM’s API tokens logs.

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    [2017-02-07 19:07:13 -0600] info [whostmgrd] HTTP Status: ['200'], User: ['kingrichard'], Token Name: ['robin_of_loxley'], Request: ['GET /scripts2/reloadbind_local?dnsuniqid=baa HTTP/1.0']
    [2017-02-07 19:07:13 -0600] info [whostmgrd] HTTP Status: ['200'], User: ['princejohn'], Token Name: ['sherrif_of_rottingham'], Request: ['GET /scripts2/reloadbind_local?dnsuniqid=baa HTTP/1.0']
    [2017-02-07 19:07:13 -0600] info [whostmgrd] HTTP Status: ['200'], User: ['ahsneeze'], Token Name: ['ahchoo'], Request: ['GET /scripts2/reloadbind_local?dnsuniqid=baa HTTP/1.0']

/usr/local/cpanel/logs/cpdavd_error_log

This file contains the Web Disk feature’s error logs.

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    Starting PID 11197: cpdavd - accepting connections on 2077 and 2078
    Starting PID 11080: cpdavd - accepting connections on 2077 and 2078

/usr/local/cpanel/logs/cpdavd_session_log

This file contains the Web Disk feature’s activity logs.

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    [2015-11-18 14:38:51 -0600] info [cpdavd] 162.158.64.218 NEW _dav_:mUG2YFqewzo7GzVm app=cpdavd - accepting connections on 2077 2078 2079 and 2080,method=/usr/local/cpanel/libexec/cpdavd:main         
    [2015-11-18 14:38:51 -0600] info [cpdavd] 162.158.64.216 NEW _dav_:m9MlWdxVqpyemmP6 app=cpdavd - accepting connections on 2077 2078 2079 and 2080,method=/usr/local/cpanel/libexec/cpdavd:main
    [2015-11-18 14:38:51 -0600] info [cpdavd] 162.158.64.218 NEW _dav_:YZEJy7lEsXSxyz3Y app=cpdavd - accepting connections on 2077 2078 2079 and 2080,method=/usr/local/cpanel/libexec/cpdavd:main

/usr/local/cpanel/logs/cpgreylistd.log

This file contains the Greylisting daemon’s (cpgreylistd) activity logs.

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    [2015-10-30 11:05:39 -0500] info [cpgreylistd] Purged old records from DB. Record(s) removed: 0
    [2015-10-30 12:05:39 -0500] info [cpgreylistd] Purged old records from DB. Record(s) removed: 0

/usr/local/cpanel/logs/cphulkd_errors.log

This file contains the Brute Force Protection daemon’s (cphulkd) error logs.

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    [2015-08-26 12:14:29 -0500] info [cphulkd] 221257 The system encountered an error while processing a request: Broken pipe
    [2015-08-26 12:14:29 -0500] info [cphulkd] 221262 The system encountered an error while processing a request: Broken pipe

/usr/local/cpanel/logs/cphulkd.log

This file contains the cphulkd daemon’s activity logs.

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    [2015-10-20 03:27:14 -0500] info [cphulkd] 258355 processor shutdown via SIGTERM with pid 258355
    [2015-10-20 03:27:44 -0500] info [cphulkd] 131586 processor startup with pid 131586

/usr/local/cpanel/logs/cpwrapd_log

This file contains the cPanel & WHM service manager daemon’s (cpsrvd) activity logs.

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    [1985-10-21 10:18:11 -0500] info [cpsrvd] user - [action]=[fetch] [function]=[SORTEDRESELLERSUSERS] [module]=[reseller] [namespace]=[Cpanel] [version]=[2.3]
    [2015-10-21 10:18:11 -0500] info [cpsrvd] user - [action]=[run] [function]=[HASDIGEST] [module]=[security] [namespace]=[Cpanel] [version]=[2.3]

/usr/local/cpanel/logs/dnsadmin_log

This file contains dnsadmin request logs.

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    [2015-10-21 13:33:19 -0500] info [dnsadmin] Reset reseller cache 'domain1'.
    [2015-10-21 13:33:19 -0500] info [dnsadmin] Reset reseller cache 'example'.

/usr/local/cpanel/logs/error_log

This file contains general cPanel & WHM errors (for example, a fatal error or timeout occurred while processing this directive error).

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    Cpanel::Exception::new("Cpanel::Exception::ModSecurity::VendorUpdateUnnecessary", HASH(0x13222cb8)) called at /usr/local/cpanel/Cpanel/Exception.pm line 57
        Cpanel::Exception::create("ModSecurity::VendorUpdateUnnecessary", HASH(0x13222cb8)) called at /usr/local/cpanel/Whostmgr/ModSecurity/VendorList.pm line 285

/usr/local/cpanel/logs/incoming_http_requests.log

This file contains the logs of connection requests to the cPanel account’s server.

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    [15421][10/29/2009:17:14:21 -0000][headerparser 0]:Host: 127.0.0.1:2087
    [15421][10/29/2009:17:14:21 -0000][headerparser 0]:Accept: */*
    [15421][10/29/2009:17:14:21 -0000][headerparser 0]:Authorization: Basic *censored*
    [15421][10/29/2009:17:14:21 -0000][headerparser 0]:Content-Type: application/x-www-form-urlencoded
    [15421][10/29/2009:17:14:21 -0000][headerparser 0]:Content-Length: 34
    [15421][10/29/2009:17:14:21 -0000][killconnection]
    [15421][10/29/2009:17:14:21 -0000][killconnection exit]

/usr/local/cpanel/logs/license_log

This file contains the server’s license update logs and license errors.

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    Thu Oct 29 19:11:05 2015: Using full manual DNS resolution
    Thu Oct 29 19:11:05 2015: Trying server 192.168.0.20
    Thu Oct 29 19:11:05 2015: Server 192.168.0.20 on port 2089 returned:

/usr/local/cpanel/logs/login_log

This file contains the login attempts to the cpsrvd daemon.

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    192.168.0.20 - user [07/10/2013:18:43:00 -0000] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password hash is missing from system (user probably does not exist)
    192.168.0.21 - user [07/10/2013:18:43:14 -0000] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password hash is missing from system (user probably does not exist)
    192.168.0.22 - user [07/15/2013:16:21:50 -0000] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect

/usr/local/cpanel/logs/queueprocd.log

This file contains the cPanel TaskQueue Processing daemon’s (queueprocd) logs.

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    [2015-10-20 03:27:31 -0500] info [queueprocd] cPanel TaskQueue Processing Daemon starting.
    Starting update of 35 locales in parallel ...
    Updating "aa" locale ...
     ... "aa" complete.
    Updating "ar" locale ...
     ... "ar" complete.

/usr/local/cpanel/logs/safeapacherestart_log

This file contains information about each time that Apache restarted on the server.

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    [2015-10-20 03:23:07 -0500] info [safeapacherestart] Restart elapsed seconds: 2
    [2015-10-30 12:57:47 -0500] info [safeapacherestart] Restart elapsed seconds: 5

/usr/local/cpanel/logs/session_log

This file contains logs of a user’s activities while they are logged in to the cPanel account.

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    [2015-10-29 09:27:35 -0500] info [cpsrvd] 12.3.14.75 NEW root:tvf32S0eomRni4nplg7OMXgj1kS8Jx3jhSeccZPRyHwsMIENmyhcxE17NCBDllTk address=12.3.14.75,app=whostmgrd,creator=root,method=handle_form_login,path=form,possessed=0
    [2015-10-30 12:24:06 -0500] info [cpsrvd] 14.2.19.78 NEW user:TIg1FiIdR6eTnKtYr7VmYGKpYB9srb0yvjHkkA1PeYOB6Y2naymPktSsjAob3pX0 address=14.2.19.78,app=cpaneld,creator=user,method=handle_form_login,path=form,possessed=0

/usr/local/cpanel/logs/setupdbmap_log

This file contains the cPanel account’s database-related activities.

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    [2014-05-06 02:57:08 -0500] info [setupdbmap] Begin setupdbmap
    [2014-05-06 02:57:08 -0500] info [setupdbmap] Updating MySQL users
    [2014-05-06 02:57:09 -0500] info [setupdbmap] Processing MySQL databases and database users ...
    [2014-05-06 02:57:09 -0500] info [setupdbmap] Finished with MySQL users

/usr/local/cpanel/logs/stats_log

This file contains the bandwidth statistics for all of the server’s cPanel accounts.

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    [2015-10-30 12:12:30 -0500] Process bandwidth for domain1
    [2015-10-30 12:12:30 -0500] Process bandwidth for domain2
    [2015-10-30 12:12:30 -0500] Process bandwidth for domain3

/usr/local/cpanel/logs/tailwatchd_log

This file contains the Tailwatch Driver’s (tailwatchd) logs.

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    [131557] [2015-10-30 13:00:00 -0500] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1446228000
    [131557] [2015-10-30 14:00:00 -0500] [Cpanel::TailWatch::Eximstats] Resetting email limits to new starttime of 1446231600

/usr/local/cpanel/logs/panic_log

This file contains a cPanel account’s severe error logs.

Warning:

This file should not contain any entries. If this file contains entries, thoroughly investigate the entries and contact your hosting provider.

/usr/local/cpanel/logs/php-fpm/error.log

This file contains PHP-FPM implementation errors. These errors include errors for the cpsrvd and cpdavd services.

Note:

This file does not include errors for customer sites.

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    [06-Nov-2015 08:52:18] ERROR: [pool no] please specify user and group other than root
    [06-Nov-2015 08:52:18] ERROR: FPM initialization failed
    [06-Nov-2015 08:55:32] ERROR: [pool no] please specify user and group other than root
    [06-Nov-2015 08:55:32] ERROR: FPM initialization failed
    [06-Nov-2015 08:57:52] ERROR: [pool no] please specify user and group other than root
    [06-Nov-2015 08:57:52] ERROR: FPM initialization failed

/var/cpanel/php-fpm/USER/logs/slow.log

This file contains scripts that run unusually slow for a user.

Note:

USER represents the cPanel account name.

/var/cpanel/php-fpm/USER/logs/error.log

This file contains the user’s error logs.

Note:

USER represents the cPanel account name.

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[15-Oct-2015 16:58:14 America/Chicago] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 6689761 bytes) in Unknown on line 0
[15-Oct-2015 17:10:33 America/Chicago] PHP Fatal error: Call to a member function write() on a non-object in /usr/local/cpanel/3rdparty/php/54/lib/php/Horde/Imap/Client/Socket.php on line 4336
[23-Oct-2015 16:21:19 America/Chicago] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /usr/local/cpanel/base/3rdparty/squirrelmail/functions/imap_messages.php on line 204
[25-Oct-2015 13:01:16 America/Chicago] PHP Fatal error: Call to a member function write() on a non-object in /usr/local/cpanel/3rdparty/php/54/lib/php/Horde/Imap/Client/Socket.php on line 4336
[11-Nov-2015 17:24:29 America/Chicago] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /usr/local/cpanel/base/3rdparty/squirrelmail/functions/imap_messages.php on line 204
[30-Nov-2015 14:06:07 America/Chicago] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /usr/local/cpanel/3rdparty/php/54/lib/php/Horde/Imap/Client/Cache/Backend/Cache.php on line 493

/var/cpanel.bandwidth.cache

This file contains the cached bandwidth history for each cPanel account on your server.

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    bucktopia.com
    xtest1
    domain1
    domain4

/var/cpanel/accounting.log

This file contains records of cPanel account actions, such as creation and deletion.

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Thu Jun 11 13:33:19 2015:ADDRESELLER:root:root:example.com:example
Fri Oct 30 12:57:29 2015:CHANGEOWNER:root:root:example.com:example:root:example

/var/log/chkservd.log

This file contains the service status logs.

[2015-11-02 13:52:20 -0500] Service check ....queueprocd [[check command:+][socket connect:N/A]]...named [[check command:+][socket connect:N/A]]...mysql [[check command:+][socket connect:N/A]]...imap [[socket_service_auth:1][check command:+][socket connect:+]]...ftpd [[check command:+][socket connect:+]]...entropychat [[check command:N/A][socket connect:N/A]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cpanellogd [[check command:+][socket connect:N/A]]...clamd [[check command:+][socket connect:N/A]]...Done

/var/log/cpanel-install.log

This file contains the cPanel & WHM installation logs.

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    2013-07-09 16:39:57  152 (DEBUG):   - ssystem [END]
    2013-07-09 16:39:57  151 ( INFO):  - Enabling sshd
    2013-07-09 16:39:57  152 (DEBUG):   - ssystem [BEGIN]: /sbin/chkconfig --level 35 sshd on
    2013-07-09 16:39:57  152 (DEBUG):   - ssystem [END]
    2013-07-09 16:39:57  488 ( INFO): Enabling cphulkd ...
    2013-07-09 16:39:57  495 ( INFO): Done
    2013-07-09 16:39:57  167 ( INFO): cPanel install finished in 69 minutes and 29 seconds!

cPanel & WHM services Directories

/usr/local/cpanel/logs/cpbackup

This directory contains the cPanel backup log files.

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1445324403.log
1445497204.log
1445925603.log
1446098403.log

/usr/local/cpanel/logs/cpbackup_transporter

This directory contains the cPanel Backup Transporter’s log files.

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cpbackup_transporter.1446102630.log
cpbackup_transporter.1446102672.log

/usr/local/cpanel/logs/easy/apache

This directory contains the EasyApache build log files.

build.1439814755.env  build.1439820240.env

/usr/local/cpanel/logs/update_analysis

This directory contains the update process’s .tar files.

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2015-08-20T08:15:06Z.tar.gz
2015-09-13T08:15:07Z.tar.gz
2015-10-07T08:15:10Z.tar.gz

/var/cpanel/bandwidth/username

This directory contains each account’s bandwidth usage logs.

Note:

In this directory, username represents your account’s username.

fredfred-smtp-rate.rrd  barney-all-rate.rrd

/var/cpanel/logs

This directory contains account transfer log files and other, miscellaneous log files.

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cpaddonsup.1444377665.txt
cpaddonsup.1445155265.txt
cpaddonsup.1445932864.txt

/var/cpanel/updatelogs

This directory contains the system’s update log files.

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update.1446018721.log
update.1446191521.log
update.1446367921.log

/var/cpanel/logs/mysql_upgrade.log

This directory contains the account’s MySQL upgrade logs.

Note:

In cPanel & WHM version 78 and later, the log files use the mysql.YYYYMMDD-hhmmss naming convention with the following designators:

  • YYYY — Four-digit year.
  • MM — Two-digit month
  • DD — Two-digit day.
  • hh — Two-digit hour.
  • mm — Two-digit minute.
  • ss — Two-digit second.
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unattended_background_upgrade.error
unattended_background_upgrade.log
unattended_background_upgrade.output
unattended_background_upgrade.result

/var/cpanel/horde/log

This directory contains the log files for Horde.

horde_.log  horde_stesares.log

/var/cpanel/squirrelmail

This directory contains the log files for SquirrelMail.

Note:

We deprecated SquirrelMail and its functionality in cPanel & WHM version 76 and removed it in cPanel & WHM version 78.

./  ../  version

/home/username/logs/roundcube

This directory contains the log files for Roundcube Webmail with a SQLite backend.

roundcube_.log

/var/cpanel/roundcube/log

This directory contains the log files for Roundcube Webmail with a MySQL backend.

roundcube_.log

/var/cpanel/transfer_sessions

This directory contains subdirectories for transfer and restore sessions.

Each transfer and restore session’s subdirectory contains the session’s log files in a line-delimited JSON format. Each log file contains the following information:

Click to view…

Key Type Description Possible values Example
pid integer The process ID under which the command in the log entry ran. An integer value. 14538
indent integer The level of indentation to display. A valid positive integer. 1
type string The type of log file entry.
  • out
  • warn
  • success
  • failure
  • control
 control
partial Boolean We do not currently use this key. 0 is the only possible value. 0
contents hash A hash of transfer or restore session information. This hash contains the action, child_number, dangerous_items, item, item_name, item_type, local_item, logfile, message, msg, queue, skipped_items, and warnings keys.
action string The action for the system to execute.
The log file contains this key in the content hash.		 A valid string. start-item
child_number integer The number of child processes in the transfer or restore process.
The log file contains this key in the content hash.		 A positive integer. 1
dangerous_items integer The number of items in the transferred or restored account that the system flagged as potentially dangerous.
The log file contains this key in the content hash.		 A positive integer. 1
item string The name of the account to restore or transfer.
The log file contains this key in the content hash.		 A string value. cptech
item_name string The name of the item to transfer or restore.
The log file contains this key in the content hash.		 A string value. Account
item_type string The specific item to transfer or restore.
The log file contains this key in the content hash.		 A string value. cptech
local_item string The item to restore locally.
The log file contains this key in the content hash.		 A string value. AccountLocal
logfile string The absolute filepath for the log file.
The log file contains this key in the content hash.		 A valid absolute filepath. item-RESTORE_AccountLocal_cptech
message string A message about the transfer or restore process.
The log file contains this key in the content hash.		 A string value. null
msg string Additional information about the transfer or restore process.
The log file contains this key in the content hash.		 A string value. null
queue string The process that the system performed on the account.
The log file contains this key in the content hash.
  • TRANSFER
  • RESTORE
 RESTORE
skipped_items integer The items in the account that the transfer or restore process skipped.
The log file contains this key in the content hash.		 A positive integer. 1
warnings integer The number of warnings that the system returned during the transfer or restore process.
The log file contains this key in the content hash.		 A positive integer. 2

Click to view…

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{
  "data": {
    "log":

"{"pid":"14358","contents":{"action":"start","child_number":0},"type":"control"}n{"pid":"14358","contents":{"msg":"copyacct","action":"initiator","child_number":0},"type":"control"}n{"pid":"14358","contents":{"msg":"1.6","action":"version","child_number":0},"type":"control"}n{"pid":"14358","contents":{"msg":"3","action":"queue_count","queue":"TRANSFER","child_number":0},"type":"control"}n{"pid":"14358","contents":{"msg":"3","action":"queue_count","queue":"RESTORE","child_number":0},"type":"control"}n{"pid":"14358","contents":{"msg":"vm5.docs.cpanel.net","action":"remotehost","child_number":0},"type":"control"}n{"pid":"14360","contents":{"item_type":"AccountRemoteRoot","item":"fredfred","action":"start","queue":"TRANSFER","item_name":"Account","child_number":1},"type":"control"}n{"pid":"14360","contents":{"msg":"item-TRANSFER_AccountRemoteRoot_fredfred","item_type":"AccountRemoteRoot","item":"fredfred","item_name":"Account","action":"process-item","queue":"TRANSFER","child_number":1,"logfile":"item-TRANSFER_AccountRemoteRoot_fredfred"},"type":"control"}n{"pid":"14361","contents":{"item_type":"AccountRemoteRoot","item":"colin","action":"start","queue":"TRANSFER","item_name":"Account","child_number":2},"type":"control"}n{"pid":"14361","contents":{"msg":"item-TRANSFER_AccountRemoteRoot_colin","item_type":"AccountRemoteRoot","item":"colin","item_name":"Account","action":"process-item","queue":"TRANSFER","child_number":2,"logfile":"item-TRANSFER_AccountRemoteRoot_colin"},"type":"control"}n{"pid":"14362","contents":{"item_type":"AccountRemoteRoot","item":"stacy","action":"start","queue":"TRANSFER","item_name":"Account","child_number":3},"type":"control"}n{"pid":"14362","contents":{"msg":"item-TRANSFER_AccountRemoteRoot_stacy","item_type":"AccountRemoteRoot","item":"stacy","item_name":"Account","action":"process-item","queue":"TRANSFER","child_number":3,"logfile":"item-TRANSFER_AccountRemoteRoot_stacy"},"type":"control"}n{"pid":"14362","contents":{"msg":{"warnings":0,"dangerous_items":0,"contents":{"dangerous_items":null,"altered_items":null},"skipped_items":0,"altered_items":0,"message":null},"item_type":"AccountRemoteRoot","item":"stacy","item_name":"Account","action":"success-item","queue":"TRANSFER","child_number":3,"logfile":"item-TRANSFER_AccountRemoteRoot_stacy"},"type":"control"}n{"pid":"14361","contents":{"msg":{"warnings":0,"dangerous_items":0,"contents":{"dangerous_items":null,"altered_items":null},"skipped_items":0,"altered_items":0,"message":null},"item_type":"AccountRemoteRoot","item":"colin","item_name":"Account","action":"success-item","queue":"TRANSFER","child_number":2,"logfile":"item-TRANSFER_AccountRemoteRoot_colin"},"type":"control"}n{"pid":"14363","contents":{"item_type":"AccountRemoteRoot","item":"stacy","action":"start","queue":"RESTORE","item_name":"Account","child_number":1},"type":"control"}n{"pid":"14363","contents":{"msg":"item-RESTORE_AccountRemoteRoot_stacy","item_type":"AccountRemoteRoot","item":"stacy","item_name":"Account","action":"process-item","queue":"RESTORE","child_number":1,"logfile":"item-RESTORE_AccountRemoteRoot_stacy"},"type":"control"}n{"pid":"14365","contents":{"item_type":"AccountRemoteRoot","item":"colin","action":"start","queue":"RESTORE","item_name":"Account","child_number":2},"type":"control"}n{"pid":"14365","contents":{"msg":"item-RESTORE_AccountRemoteRoot_colin","item_type":"AccountRemoteRoot","item":"colin","item_name":"Account","action":"process-item","queue":"RESTORE","child_number":2,"logfile":"item-RESTORE_AccountRemoteRoot_colin"},"type":"control"}n{"pid":"14360","contents":{"msg":{"warnings":0,"dangerous_items":0,"contents":{"dangerous_items":null,"altered_items":null},"skipped_items":0,"altered_items":0,"message":null},"item_type":"AccountRemoteRoot","item":"fredfred","item_name":"Account","action":"success-item","queue":"TRANSFER","child_number":1,"logfile":"item-TRANSFER_AccountRemoteRoot_fredfred"},"type":"control"}n{"pid":"14360","contents":{"action":"complete","queue":"TRANSFER","child_number":1},"type":"control"}n{"pid":"14362","contents":{"action":"complete","queue":"TRANSFER","child_number":3},"type":"control"}n{"pid":"14361","contents":{"action":"complete","queue":"TRANSFER","child_number":2},"type":"control"}n{"pid":"14363","contents":{"msg":{"warnings":2,"dangerous_items":0,"contents":{"dangerous_items":[],"altered_items":[]},"skipped_items":10,"altered_items":0,"message":null},"item_type":"AccountRemoteRoot","item":"stacy","item_name":"Account","action":"success-item","queue":"RESTORE","child_number":1,"logfile":"item-RESTORE_AccountRemoteRoot_stacy"},"type":"control"}n{"pid":"14363","contents":{"item_type":"AccountRemoteRoot","item":"fredfred","action":"start","queue":"RESTORE","item_name":"Account","child_number":1},"type":"control"}n{"pid":"14363","contents":{"msg":"item-RESTORE_AccountRemoteRoot_fredfred","item_type":"AccountRemoteRoot","item":"fredfred","item_name":"Account","action":"process-item","queue":"RESTORE","child_number":1,"logfile":"item-RESTORE_AccountRemoteRoot_fredfred"},"type":"control"}n{"pid":"14365","contents":{"msg":{"warnings":4,"dangerous_items":1,"contents":{"dangerous_items":[[["Mysql","_restore_mysql",104],"MySQL:
 Skipping grants for these MySQL databases: colin_%. These databases
don't exist in the
archive.",null]],"altered_items":[[["Mysql","_update_dbname",437],"mySQL
 database u201ccolin_testdatabaseu201d restored as
u201ctestdatabaseu201d",["Rename","/scripts5/rename_mysql_db",{"new":"testdatabase","orig":"colin_testdatabase"}]],[["Mysql","_update_dbuser_name",348],"mySQL
 user u201ccolinu201d restored as
u201ccolinu201d",["Rename","/scripts5/rename_mysql_user",{"new":"colin","orig":"colin"}]]]},"skipped_items":10,"altered_items":1,"message":null},"item_type":"AccountRemoteRoot","item":"colin","item_name":"Account","action":"success-item","queue":"RESTORE","child_number":2,"logfile":"item-RESTORE_AccountRemoteRoot_colin"},"type":"control"}n{"pid":"14363","contents":{"msg":{"warnings":2,"dangerous_items":0,"contents":{"dangerous_items":[],"altered_items":[]},"skipped_items":11,"altered_items":0,"message":null},"item_type":"AccountRemoteRoot","item":"fredfred","item_name":"Account","action":"success-item","queue":"RESTORE","child_number":1,"logfile":"item-RESTORE_AccountRemoteRoot_fredfred"},"type":"control"}n{"pid":"14363","contents":{"action":"complete","queue":"RESTORE","child_number":1},"type":"control"}n{"pid":"14365","contents":{"action":"complete","queue":"RESTORE","child_number":2},"type":"control"}n{"pid":"14358","contents":{"action":"complete","child_number":0},"type":"control"}n"
  },
  "metadata": {
    "version": 1,
    "reason": "OK",
    "result": "1",
    "command": "fetch_transfer_session_log"
  }
}_

FTP

FTP Files

/usr/local/apache/domlogs/ftpxferlog

This file contains the FTP transfer logs for users on webservers that run EasyApache 3.

Note:
We removed EasyApache 3 in cPanel & WHM version 78. For more information, read the cPanel Deprecation Plan. 
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user
user1
user2

/etc/apache2/logs/domlogs/ftpxferlog

This file contains the FTP transfer logs for users on webservers that run EasyApache 4.

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user
user1
user2

FTP Directories

/usr/local/apache/domlogs

This directory contains the FTP transaction logs for domains which exist on webservers that run EasyApache 3.

Note:
We removed EasyApache 3 in cPanel & WHM version 78. For more information, read the cPanel Deprecation Plan. 
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domain1/
example.com
domain1.com
domain1.com-bytes_log

/etc/apache2/logs/domlogs

This directory contains the FTP transaction logs for domains which exist on webservers that run EasyApache 4.

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domain1/
example.com
domain1.com
domain1.com-bytes_log

Mail

Mail Files

/home/username/.z-push/log/z-push.log

This file contains the account’s Z-Push – ActiveSync Support logs. The Z-Push – ActiveSync Support plugin allows users to sync cPanel calendars, contacts, and email on Android devices.

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01/06/2021 21:08:37 [ 2274] [ INFO] [user1@example.com] Options request
01/06/2021 21:08:37 [ 2274] [ INFO] [user1@example.com] cmd='Options' memory='4.20 MiB/6.00 MiB' time='1.00s' devType='ExampleDevice' devId='exampledevid' getUser='user1@example.com' from='10.0.0.0' idle='0s' version='exampleversion' method='OPTIONS' httpcode='200'
01/06/2021 21:08:37 [ 2274] [WARN] [user1@example.com] Unknown:0 Unknown: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN (errflg=1) (8)
01/06/2021 21:08:38 [ 2291] [ INFO] [user1@example.com] ExportChangesDiff->InitializeExporter(): Found '7' changes for 'hierarchy'
01/06/2021 21:08:38 [ 2291] [ INFO] [user1@example.com] cmd='FolderSync' memory='5.73 MiB/6.00 MiB' time='0.67s' devType='ExampleDevice' devId='exampledevid' getUser='user1@example.com' from='10.0.0.0' idle='0s' version='exampleversion' method='POST' httpcode='200'
01/06/2021 21:08:40 [ 2301] [ INFO] [user1@example.com] cmd='ResolveRecipients' memory='5.14 MiB/6.00 MiB' time='0.70s' devType='ExampleDevice' devId='exampledevid' getUser='user1@example.com' from='10.0.0.0' idle='0s' version='exampleversion' method='POST' httpcode='200'
01/06/2021 21:08:40 [ 2316] [ INFO] [user1@example.com] cmd='Settings' memory='5.14 MiB/6.00 MiB' time='0.37s' devType='ExampleDevice' devId='exampledevid' getUser='user1@example.com' from='10.0.0.0' idle='0s' version='exampleversion' method='POST' httpcode='200'
01/06/2021 21:08:43 [ 2334] [ INFO] [user1@example.com] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 880 seconds)
01/06/2021 21:08:47 [ 2344] [ INFO] [user1@example.com] BackendIMAP->GetMessageList('INBOX','0000000000'): 0 result for the search or error: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN
01/06/2021 21:08:47 [ 2344] [ INFO] [user1@example.com] cmd='Sync' memory='5.64 MiB/6.00 MiB' time='0.74s' devType='ExampleDevice' devId='exampledevid' getUser='user1@example.com' from='10.0.0.0' idle='0s' version='exampleversion' method='POST' httpcode='200'

/home/username/.z-push/log/z-push-error.log

This file contains the account’s Z-Push – ActiveSync Support error logs.

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01/06/2021 21:08:37 [ 2274] [WARN] [user1@example.com] Unknown:0 Unknown: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN (errflg=1) (8)
01/06/2021 21:09:30 [ 2498] [WARN] [user2@example.com] Unknown:0 Unknown: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN (errflg=1) (8)

/var/log/exim_mainlog

This file contains Exim’s mail receipt and delivery logs for the cPanel account’s domains.

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2015-12-07 09:23:14 [3428] luggage-1234Bz-Rm H=mailhost.domain.com
[192.168.0.20]:58241 I=[1.0.0.127]:25 Warning: "SpamAssassin as
theuser detected message as NOT spam (0.0)"

/var/log/exim_rejectlog

This file contains a log of messages that the system rejected due to ACLs.

For more information, read our Exim Configuration Manager Basic Editor documentation.

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2015-12-4 08:27:23 refused relay (host) to
<user@example.com> from <example@user.com>
H=113-43-173-020.user.example.net (smtp.example.com)
[192.168.0.20]

/var/log/exim_paniclog

This file contains Exim’s severe error logs.

Warning:

This file should not contain any entries. If this file contains entries, thoroughly investigate the entries and contact your hosting provider.

/var/log/maillog

This file contains IMAP and POP3 login attempts, transactions, fatal errors, and Apache SpamAssassin scores.

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Nov  3 10:21:30 vm5 dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__orpl7flalajte5t7ahgq2joard0s3szcmltatifzmb_iqv...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=735381, secured, session=<1adZSaUjRwB/AAAB>
Nov  3 10:21:30 vm5 dovecot: imap(__cpanel__service__auth__imap__orpl7flalajte5t7ahgq2joard0s3szcmltatifzmb_iqvmragspbfcr3dkrhmzd): Disconnected: Logged out in=11, out=434, bytes=11/434__

Mail Directories

/var/spool/exim/input

This directory contains a log of queued incoming email messages. The system separates these logs in to subdirectories that correspond to the number or letter with which the sender’s name begins.

Click to view…

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1WEayg-0011QH-IC-D
1XABSg-003GTw-28-D
1XDGag-001MGL-6R-D
1XGLEg-0032BQ-6A-D
1XJn6g-001kuC-5n-D
1YPpqg-001CeH-Gf-D
1WEayg-0011QH-IC-H
1XABSg-003GTw-28-H
1XDGag-001MGL-6R-H
1XGLEg-0032BQ-6A-H
1XJn6g-001kuC-5n-H
1YPpqg-001CeH-Gf-H

/usr/local/cpanel/3rdparty/mailman/logs

This directory contains the account’s Mailman logs.

./  ../  bounce  error  locks  mischief  post  qrunner  smtp  smtp-failure  subscribe  vette

Memory usage

/var/log/dcpumon/YYYY/MMM/DD

This file contains information about the processes that consume the most CPU and memory.

  • YYYY represents a subdirectory that contains a process’s logs by month.
  • MMM represents a subdirectory within the YYYY directory that contains a process’s logs for each day of a month.
  • DD represents a subdirectory that contains a process’s log for a specific day of the month.
Note:

To interpret the data, use the /usr/local/cpanel/bin/dcpumonview file.

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ximstats=0=0=0.456462908976875=0.002==0.001==0=
mailman=0.0664235356972792=5.17983251838002=0=12.0=/usr/local/cpanel/3rdparty/bin/python -S /usr/local/cpanel/3rdparty/mailman/cron/checkdbs=6.5=[python]=0.5=crond
mailnull=0=0.0561016968838195=0=0.002==0.001==0=
mysql=0=8.99548891392477=0=0.002==0.001==0=
named=0=0.311152278191386=0=0.002==0.001==0=
nobody=0=2.77735281478296=0=0.002==0.001==0=
root=5.87086377309829=24.591731611285=2=90.5=/usr/lib/rpm/rpmd --rebuilddb --verbose --verbose --verbose=43.0=cpanellogd - waiting for child to process logs=41.0=/usr/bin/python /usr/sbin/statsnotifer check-admin

/var/log/munin

This file contains the account’s Munin logs. Munin is a plugin that displays information about CPU, Exim, Apache, MySQL usage, and other information with the rrdtool utility.

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munin-html.log
munin-limits.log
munin-update.log

MySQL

/var/log/mysqld.log

This file contains information about the cPanel account’s MySQL databases and errors in MySQL 5.7 and later and MariaDB 10.3 and later.

Note:

HOSTNAME represents the server’s hostname.

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151030  2:57:10 [Note] InnoDB: Waiting for purge to start
151030  2:57:10 [Note] InnoDB:  Percona XtraDB (http://www.percona.com) 5.6.26-74.0 started; log sequence number 145713856
151030  2:57:10 [Note] Plugin 'FEEDBACK' is disabled.
151030  2:57:10 [Note] Server socket created on IP: '::'.
151030  2:57:11 [Note] /usr/sbin/mysqld: ready for connections.
Version: '10.0.22-MariaDB'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  MariaDB Server

/var/lib/mysql/HOSTNAME.err

This file contains information about the cPanel account’s MySQL databases and errors in MySQL 5.6 and earlier and MariaDB 10.2 and earlier.

Note:

HOSTNAME represents the server’s hostname.

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151030  2:57:10 [Note] InnoDB: Waiting for purge to start
151030  2:57:10 [Note] InnoDB:  Percona XtraDB (http://www.percona.com) 5.6.26-74.0 started; log sequence number 145713856
151030  2:57:10 [Note] Plugin 'FEEDBACK' is disabled.
151030  2:57:10 [Note] Server socket created on IP: '::'.
151030  2:57:11 [Note] /usr/sbin/mysqld: ready for connections.
Version: '10.0.22-MariaDB'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  MariaDB Server

Webservers

Apache

Note:

If your system manages many domains, we recommend that you enable piped logging to reduce the number of log files that Apache manages. Piped logging allows you to pipe Apache access logs to a separate process so that Apache does not need to restart every time that it processes the logs.

  • You can enable piped logging in the Piped Log Configuration section of WHM’s Apache Configuration interface (WHM >> Home >> Service Configuration >> Apache Configuration).
  • As of cPanel & WHM version 74, we enable piped logging by default on new installations of cPanel & WHM.

/usr/local/apache/domlogs/username

This directory contains the log data for the user’s account, which exists on a webserver that runs EasyApache 3.

Note:
We removed EasyApache 3 in cPanel & WHM version 78. For more information, read the cPanel Deprecation Plan.

The system creates this directory when the cPanel Log Rotation Configuration (cpanellogd) daemon compresses and archives the data that resides in the /usr/local/apache/domlogs/domain-ssl_log and the /usr/local/apache/domlogs/domain files. This process begins when the /usr/local/cpanel/scripts/upcp script runs and the system analyzes the log data.

Note:

You can also perform this process for individual users with the /usr/local/cpanel/scripts/runweblogs command.

The system also performs the following actions:

  • Adds a link to the /usr/local/apache/domlogs/username directory in the /home/username/access_logs directory.
  • Adds a symlink to the log data backup file in the user’s /home/username/logs directory during the archive process.
    • This symlink allows you to access this file while the system archives the file.
    • The symlink’s name reflects the log file’s name, and may contain a .bkup file extension.
Note:
  • domain represents a domain on the cPanel account.
  • username represents the cPanel account’s username.
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94.228.34.208 - - [19/Nov/2015:08:45:09 -0600] "GET /robots.txt HTTP/1.1" 302 235 "-" "robots"
94.228.34.208 - - [19/Nov/2015:08:45:09 -0600] "GET /cgi-sys/suspendedpage.cgi HTTP/1.1" 200 7314 "-" "robots"
94.228.34.208 - - [19/Nov/2015:08:45:10 -0600] "GET /forums/forumdisplay.php?f=5 HTTP/1.1" 302 239 "-" "magpie-crawler/1.1 (U; Linux amd64; en-GB; +"      
94.228.34.208 - - [19/Nov/2015:08:45:10 -0600] "GET /cgi-sys/suspendedpage.cgi?f=5 HTTP/1.1" 200 7314 "-" "magpie-crawler/1.1 (U; Linux amd64; en-GB; +"

/var/log/apache2/modsec_audit.log

This file contains the log information for ModSecurity®.

Important:

If the Apache MPM_ITK module or Mod_Ruid2 is enabled, you can access the logs in the /usr/local/apache/modsec_audit/user directory.

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ModSecurity: Audit log: Failed to lock global mutex: Identifier removed [hostname "www.somedomain.co.uk"] [uri "/index.<a href="http://endlessgeek.com/glossary/php/" title="Glossary: PHP"  data-tooltip="PHP Hypertext Processor - originally Personal Home Page"  class="glossaryLink ">php</a>"] [unique_id "U61fRE1KBCIADWZddE8AAAAP"]

/var/log/apache2/suexec_log

This file contains information about suEXEC audit logs. This is useful, for example, to diagnose internal server errors that do not produce relevant information in the error log.

Note:

You can also view Apache’s error logs in cPanel’s Errors interface (cPanel >> Home >> Metrics >> Errors).

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[Wed Nov 04 09:55:01 2015] [error] [client 127.0.0.1] ModSecurity: Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [file "/usr/local/apache/conf/modsec_vendor_configs/OWASP/rules/RESPONSE-80-CORRELATION.conf"] [line "35"] [id "981204"] [msg "Inbound Anomaly Score Exceeded (Total Inbound Score: 5): Request Missing a User Agent Header"] [tag "Host: "] [hostname "example.com"] [uri "/whm-server-status"] [unique_id "VjoqVQoBZCMAA7qYOM4AAAAF"]

/var/log/apache2/suphp_log

This file contains information about the suPHP Apache module audit logs. This is useful, for example, to diagnose internal server errors that do not produce relevant information in the error log.

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[Sat Sep 12 22:16:39 2015] [info] Executing "/home/test/public_html/member.php" as UID 563, GID 563    
[Sat Sep 12 22:16:39 2015] [info] Executing "/home/test/public_html/member.php" as UID 563, GID 563
[Sat Sep 12 22:16:42 2015] [info] Executing "/home/test/public_html/forums/index.php" as UID 554, GID 554  
[Sat Sep 12 22:16:43 2015] [info] Executing "/home/test/public_html/member.php" as UID 563, GID 563    
[Sat Sep 12 22:16:43 2015] [info] Executing "/home/test/public_html/forums/index.php" as UID 554, GID 554  
[Sat Sep 12 22:16:43 2015] [info] Executing "/home/test/public_html/forums/index.php" as UID 554, GID 554      
[Sat Sep 12 22:16:43 2015] [info] Executing "/home/test/public_html/forums/index.php" as UID 554, GID 554

/var/log/apache2/mod_jk.log

This file contains the Tomcat connection logs.

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[Mon Dec 07 12:49:33 2015][1234:274957687980737] [info] ajp_handle_cping_cpong::jk_ajp_common.c (913): timeout in reply
[Mon Dec 07 12:49:33 2015][8534:1058674928674576] [info] ajp_handle_cping_cpong::jk_ajp_common.c (913): timeout in reply

/var/log/apache2/error_log

This file contains the error logs for webservers and CGI Applications.

[Wed Nov 04 09:55:01 2015] [error] [client 127.0.0.1] ModSecurity: Warning. Operator GE matched 5 at TX:inbound_anomaly_score. [file "/usr/local/apache/conf/modsec_vendor_configs/OWASP/rules/RESPONSE-80-CORRELATION.conf"] [line "35"] [id "981204"] [msg "Inbound Anomaly Score Exceeded (Total Inbound Score: 5): Request Missing a User Agent Header"] [tag "Host: "] [hostname "example.com"] [uri "/whm-server-status"] [unique_id "VjoqVQoBZCMAA7qYOM4AAAAF"]

Tomcat

EasyApache 4 supports Tomcat 8.5. For more information, read our Introduction to Tomcat documentation.